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Late Arrivals
We understand the weather and life can be unpredictable. Please let us know as soon as possible if you are running late. If you will be later than the 15 minute period, we may require you to reschedule, and you may be charged a cancellation fee at the stylist's discretion.
No-Shows
When a No-Show/Late Cancellation occurs, it creates large blocks of time that impact our hairdressers and other guests. We understand that sometimes things happen, however, we try to respect our hairdressers’ time as much as we try to respect yours. If an appointment is a No-Show you may charged up to 50% of the full scheduled service price, at the stylist's discretion.
Last Minute Cancellations
We understand that sometimes it is necessary to reschedule or cancel appointments. We kindly ask that you give us a minimum 48-hour notice to cancel or reschedule your appointment. If an appointment is rescheduled or cancelled within the 48-hour period, you may be charged a cancellation fee at the stylist's discretion.
Child Safety
We love your children! We hope you understand that for their safety, and for the salon experience of other guests, children are only permitted in the salon while having a service. Due to safety reasons and insurance purposes, children must be able to sit quietly in the reception area. We appreciate your understanding!